Sideline NZ β Shipping, Pre-Order & Returns Policy
Proudly Pasifika-Owned | Based in Aotearoa New Zealand | Delivering Worldwide π
π Shipping & Pre-Order Information
Pre-Order Items:
- Pre-order processing starts after the pre-order cut-off date.
- Production Time: Local: 2β3 weeks | Overseas: 4β6 weeks.
- Estimated Total Turnaround: 4β6 weeks for local, 5β7 weeks for overseas.
Shipping Partners:
- New Zealand: Reliable domestic couriers (3β5 days).
- International: DHL Express (times vary by destination).
β οΈ Pre-Orders β Important Terms
All pre-orders are made-to-order. No returns, refunds, or exchanges for change of mind, wrong size, or delayed delivery. Please check sizing carefully before ordering.
π οΈ Returns, Refunds & Exchanges
Pre-Order Items: No returns, exchanges, or refunds unless faulty.
In-Stock Items: 14-day return window. Items must be unused and in original packaging. Sale items are final sale.
Faulty Items: Contact us within 7 days for replacement, repair, or refund (after inspection).
π Gifts
If the item was marked as a gift, you may receive store credit if returned and approved. Otherwise, refunds go back to the original purchaser.
π¦ Return Shipping Costs
Customers are responsible for return shipping costs (unless the product is faulty). We recommend using tracked services for peace of mind.
π¬ Need Help?
π§ info@sidelinenz.com
π NZ: +64 27 641 5421
π www.sidelinenz.com
β Quick Summary of Terms
| Situation | What Happens |
|---|---|
| Change of mind (Pre-order) | β No refund or exchange |
| Wrong size ordered (Pre-order) | β No refund or exchange |
| Faulty or damaged product | β Refund or replacement after inspection |
| Late delivery | β No automatic refund (outside our control) |
π Standard Terms
Sideline NZ reserves the right to update, modify, or cancel orders where necessary (e.g., supplier issues, production delays).
Custom and pre-order items are final sale.
Turnaround times are estimates and may be affected by supply chain or freight delays.
By placing an order with Sideline NZ, you agree to these terms and conditions.